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: Customers at Work: New Perspectives on Interactive Service Work

ISBN : #1137293241 | Date : 2013-07-25

Description :

PDF-1e405 | Explores the ongoing transformation of service relationships, focusing on the incorporation of the customer’s active contribution to virtually all aspects and stages of the production process. This volume illuminates social relations and interaction between customers and service providers as well as between the users of web-based services…. Customers at Work: New Perspectives on Interactive Service Work


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by M. Sicard : Luxury, Lies and Marketing: Shattering the Illusions of the Luxury Brand

ISBN : #1137264683 | Date : 2013-12-11

Description :

PDF-b95f2 | Uncovers the truth about luxury brand marketing and shows that like any other commercial brand, they manipulate and influence their customers with traditional commercial techniques. Full of case studies and practical tools for understanding luxury brand marketing the author provides frameworks to help companies with their own branding strategy… Luxury, Lies and Marketing: Shattering the Illusions of the Luxury Brand


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: European Retail Research: 2008 | Volume 22

ISBN : #3834910848 | Date : 2008-10-28

Description :

PDF-8d3bc | The aim of European Retail Research is to publish interesting manuscripts of high quality and innovativeness with a focus on retail researchers, retail lecturers, retail students and retail executives. As it has always been, retail executives are part of the target group and the knowledge transfer between retail research and retail management remains a part of the publication’s concept. European R… European Retail Research: 2008 | Volume 22


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by Peder Inge Furseth : Innovation in a Consumer Society

ISBN : #0198705115 | Date : 2016-03-28

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PDF-cda8e | This book aims to develop innovation theory by focusing on innovation in a consumer society. In an advanced consumer society, services dominate and are provided through digital as well as physical channels by local, national and global firms. This book aims to identify the ways in which value can be increased for all stakeholders through both incremental and disruptive innovation. When interacting… Innovation in a Consumer Society


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by Henry Assael : Marketing Principles and Strategy

ISBN : #0030974844 | Date : 1993-12

Description :

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HBR’s 10 Must Reads on Communication (with featured article “The Necessary Art of Persuasion,” by Jay A. Conger) PDF




by Harvard Business Review : HBR’s 10 Must Reads on Communication (with featured article “The Necessary Art of Persuasion,” by Jay A. Conger)

ISBN : #1633694542 | Date : 2013-04-02

Description :

PDF-fd1f5 | The best leaders know how to communicate clearly and persuasively. How do you stack up?… HBR’s 10 Must Reads on Communication (with featured article “The Necessary Art of Persuasion,” by Jay A. Conger)


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Only Negotiation Book Youll Ever PDF D74e16a44

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by Angelique Pinet : The Only Negotiation Book You’ll Ever Need: Find the negotiation style that’s right for you, Avoid common pitfalls, Maintain composure during … and Negotiate any deal – without giving in

ISBN : #1440560722 | Date : 2013-01-18

Description :

PDF-6e8b6 | Negotiate your way through any deal!In today’s fast-paced business environment, where a single e-mail exchange can make or break your career, it’s important that you know how to clearly and effectively discuss an agreement’s terms in person as well as online. The Only Negotiation Book You’ll Ever Need guides you through every stage of the process–from identifying opportunities to closing the deal… The Only Negotiation Book You’ll Ever Need: Find the negotiation style that’s right for you, Avoid common pitfalls, Maintain composure during … and Negotiate any deal – without giving in


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Summary Ultimate Machine Review Analysis Ebook PDF 290505047

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by BusinessNews Publishing : Summary: The Ultimate Sales Machine: Review and Analysis of Holmes’ Book

ISBN : # | Date : 2013-02-15

Description :

PDF-d8a8c | The must-read summary of Chet Holmes’ book: “The Ultimate Sales Machine: Turbocharge Your Business with Relentless Focus on 12 Key Strategies”. This complete summary of the ideas from Chet Holme’s book “The Ultimate Sales Machine” shows that you only have to focus on twelve core competencies to turn your business into the “Ultimate Sales Machine”. In fact, success comes from doing the right things… Summary: The Ultimate Sales Machine: Review and Analysis of Holmes’ Book


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[Pub.60oMX] Summary: The Ultimate Sales Machine: Review and Analysis of Holmes’ Book PDF | by BusinessNews Publishing


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Marketing Context Setting Chris Hackley PDF Df6636b6a

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by Chris Hackley : Marketing in Context: Setting the Scene

ISBN : #1137297107 | Date : 2013-11-08

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PDF-7eb13 | The best marketing doesn’t just focus on the individual psychology of the consumer, it operates at a cultural level. It frames choices so that the consumer isn’t aware their buying decisions are being influenced. Hackley shows how marketing must set the scene and identify the broader cultural context to successfully influence consumers…. Marketing in Context: Setting the Scene


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by Philip Kotler : Marketing Management: AND Marketing Management and Strategy

ISBN : #1405886455 | Date : 2007-10-04

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Marketing Management: AND Marketing Management and Strategy by by Philip Kotler

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Vulnerability Corporate Reputation Leadership Sustainable PDF 2964c9f4f

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The Vulnerability of Corporate Reputation: Leadership for Sustainable Long-Term Value PDF




by Peter Verhezen : The Vulnerability of Corporate Reputation: Leadership for Sustainable Long-Term Value

ISBN : #1137547359 | Date : 2016-03-29

Description :

PDF-6b4c5 | The Vulnerability of Corporate Reputation explores the role that reputation plays in the success and failures of companies.This book focuses on the traditional topic of reputation risk management, the process of reputation, reputational excellence and examines leaders whose reputation and foresight could benefit the organization they steer…. The Vulnerability of Corporate Reputation: Leadership for Sustainable Long-Term Value


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Managing Total Quality Notes Managers PDF 68033bf85

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by Jeremy G. Thorn : Managing for Total Quality (Notes for Managers)

ISBN : #0852908083 | Date : 1991-09-26

Description :

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Sports Sponsorship Brand Development Stories PDF 48c0a1cd3

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by M. Beck-Burridge : Sports Sponsorship and Brand Development: The Subaru and Jaguar Stories

ISBN : #0333925408 | Date : 2001-11-07

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PDF-b726b | Subaru and Jaguar provide outstanding examples of what can be achieved when brand development and relationship marketing are combined to create a world class brand. Subaru achieved victory in the World Rally Championship. Jaguar are now an important new player in Grand Prix racing. This book tells the inside stories behind these campaigns and brand building strategies, and will be of interest as c… Sports Sponsorship and Brand Development: The Subaru and Jaguar Stories


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by Jerry C. Olson J. Paul Peter : Consumer Behavior and Marketing Strategy (8th International Edition)

ISBN : #0071111778 | Date : 2008

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PDF-6bf52 | … Consumer Behavior and Marketing Strategy (8th International Edition)


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Consumer Behavior and Marketing Strategy (8th International Edition) by by Jerry C. Olson J. Paul Peter

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by Jacky Tai : B2B10 Rules to Transform Your Business Into A Brand

ISBN : # | Date : 2011-03-15

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PDF-12392 | If you are involved in running a business and are beginning to wonder when you should start looking into branding (how does it work, anyway?), brace yourself… According to Jacky Tai and Wilson Chew, you should have started your branding exercise yesterday! This book distils the authors’ wealth of experience in grappling with branding strategies in the real world into a practical and easy-to-un… B2B10 Rules to Transform Your Business Into A Brand


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